Howdy partner! At Little Wild Horse Shop, we want you to be as happy with your Western wear as a cowboy is with his trusty steed. If for any reason you need to return or exchange an item, we’ve made the process smoother than a two-step dance.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • Unworn and unused
  • In original packaging with all tags attached
  • In the same condition as when you received them

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Clearance Cowboy Hats (final sale)
  • Steer Horns (custom décor items)
  • Western Gifts (personalized items)

All other items from our collection of belts, jeans, hoodies, and regular cowboy hats are eligible for return.

How to Return an Item

Follow these steps to lasso up a return:

  1. Contact Us: Email our customer service at [email protected] within 15 days of receiving your order. Use our handy template below.
  2. Get Approval: We’ll send you a Return Authorization Number (RAN) within 2 business days.
  3. Package It Up: Securely pack your items with the original packaging and include your RAN on the outside.
  4. Ship It Back: Send your return to:
    Little Wild Horse Shop Returns
    2475 Old House Drive
    Columbus, US 43201

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect. We recommend using a trackable shipping service – we ain’t responsible for items lost in transit.

Refund Information

Once we receive and inspect your return:

  • Timing: Refunds are processed within 3-5 business days
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Amount: You’ll receive the item price minus any original shipping costs

Note: International refunds may take additional time to appear in your account.

Exchange Process

Want to swap for a different size or style? Just follow the return process above and:

  1. Clearly state in your email that you want an exchange
  2. Specify the replacement item you’d like
  3. We’ll process your exchange once we receive the original item

If the new item costs more, you’ll need to pay the difference. If it costs less, we’ll refund you the difference.

Damaged or Wrong Items

If your Western wear arrived damaged or incorrect, contact us immediately at [email protected] with photos of the issue. We’ll send a replacement faster than you can say “yeehaw!” and cover the return shipping.

Return Request Template

Copy and paste this template into an email to [email protected]:

Subject: Return Request for Order #[Your Order Number] Howdy Little Wild Horse Shop Team, I’d like to request a return/exchange for my recent order (#[Your Order Number]). Details: – Item Name: [Product Name] – Size/Color: [If applicable] – Reason for Return: [Change of mind, Doesn’t fit, Damaged, etc.] For exchanges, I would like: [New Item Details] I understand I’m responsible for return shipping unless the item was damaged or incorrect. Many thanks, [Your Full Name] [Your Email Address] [Your Order Date]

Questions?

If you’ve got more questions than a greenhorn on his first roundup, don’t hesitate to reach out to our friendly customer service team at [email protected]. We’re happy to help!