FAQ

We’re your one-stop shop for authentic Western wear and décor! We carry premium cowboy hats (including kids’ sizes), jeans from top brands like Wrangler and Ariat, belts & buckles, hoodies & sweatshirts, steer horns, and unique Western gifts. Whether you’re gearing up for rodeo season or adding some frontier flair to your home, we’ve got you covered.

We’re proud to be based in Columbus, Ohio at 2475 Old House Drive. All our authentic Western gear ships from this location with the same care we’d give our own trusty saddle.

You can create an account during checkout or by clicking “Register” at the top of our site. Having an account lets you track orders, save your shipping info (for faster checkout next time), and receive exclusive offers.

No worries, partner! Click “Forgot Password” on the login page, and we’ll send you instructions to reset it faster than a mustang out the gate.

We process orders quick as lightning (within 1-2 business days), so please contact us immediately at [email protected] if you need to make changes. We’ll do our best to help, but can’t guarantee modifications once processing begins.

We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for your convenience. All transactions are secure—we treat your payment info with the same care we’d want for our own.

Absolutely! We use industry-standard encryption to protect your information. You can shop with confidence knowing your transaction is as secure as a bank vault.

This is usually an issue with your bank rather than our system. Common reasons include insufficient funds, incorrect CVV code, or your bank flagging international transactions (even though we’re based in the U.S.). We recommend contacting your card issuer for specifics.

We offer two reliable ways to get your Western gear to you:

Standard Shipping ($12.95): Faster than a mustang, delivered by DHL or FedEx in 10-15 business days after shipping.
Free Shipping: For orders over $50, delivered by EMS in 15-25 business days after shipping—perfect when you’re stocking up or planning ahead.

We sure do, partner! We ship authentic Western style to most countries, though delivery to parts of Asia and some remote areas may take longer or require special arrangements. If you have questions about shipping to your location, just holler at us.

Once your gear hits the trail, we’ll send you tracking information by email so you can follow its journey to your doorstep. You can also check your order status by logging into your account.

While we aim to deliver faster than a jackrabbit, sometimes factors like customs inspections, weather, or holiday rushes can cause delays. During peak seasons (like before rodeos), processing might take an extra day or two. If your package seems lost, contact us at [email protected] and we’ll investigate.

If something doesn’t fit right or meet your expectations, you’ve got 15 days after delivery to send it back to us. Items must be unused, in original condition with tags attached. We’ll process your refund faster than you can say “yeehaw!”

Email us at [email protected] with your order number and what you’d like to return. We’ll provide instructions and a return authorization number. Please don’t send items back without contacting us first—we want to make sure your return is handled properly.

The customer is responsible for return shipping costs unless the item arrived damaged or we sent the wrong product. We recommend using a trackable shipping method—we can’t be responsible for items lost in transit back to us.

Once we receive your return, we’ll process your refund within 5 business days. It may then take additional time for your bank or credit card company to post the credit to your account.

Each product page has detailed size charts—we recommend measuring yourself and comparing to these charts rather than relying on your usual size, as Western wear sometimes fits differently. If you’re between sizes or unsure, our team of Western wear experts can help—just email us with your measurements and the item you’re considering.

While we don’t offer traditional gift wrapping, we package every order with care in our signature Western-style packaging. If you’d like us to include a gift note, just leave instructions in the “Order Notes” section at checkout.

Each item comes with care instructions, but here are some general tips:
– Cowboy Hats: Store upside down on the crown or on a hat stand to maintain shape
– Premium Jeans: Wash inside out in cold water, hang dry to preserve color and fit
– Leather Items: Condition regularly with quality leather products
Need specific advice? Just ask!

Our team of Western wear experts is ready to help! Reach us at [email protected]—we typically respond faster than a quick draw at high noon.

Happy trails from all of us at Little Wild Horse Shop!